Gus Golf Return Policy: Ensuring Your Complete Satisfaction

At Gus Golf, we strive to provide an exceptional shopping experience, and we understand that sometimes a purchase may not meet your expectations. That’s why we’ve created a clear and comprehensive return policy designed to make the return process as smooth and hassle-free as possible. Our goal is to ensure your complete satisfaction with your Gus Golf purchase.

Eligibility for Returns: Making Sure Your Return Qualifies

To be eligible for a return, your item must meet the following criteria:

  • New and Unopened: The item must be in its original, unopened condition. This means the item should be in the same state it was received, with all original packaging, tags, and accessories intact. Any signs of use or damage will affect your eligibility for a return.
  • Within 30 Days of Delivery: The return must be initiated within 30 days of the delivery date. We track delivery dates through your order confirmation, so please retain this information. Requests received after this 30-day period may not be accepted.
  • Original Condition: The item must be returned in the same condition it was received. This includes ensuring the item is free from any damage, scratches, or alterations. We reserve the right to refuse returns that do not meet this standard.

Items Not Eligible for Return: Exceptions to the Rule

While we aim to accommodate most return requests, there are some exceptions. The following items are generally not eligible for return:

  • Personalized Items: Any items that have been customized or personalized specifically for you are not returnable. This includes, but is not limited to, items with monogramming, custom engravings, or other personalized features.
  • Gift Cards: Gus Golf gift cards are non-refundable.
  • Sale Items: While we strive to accommodate returns on sale items, specific restrictions may apply. Please refer to the individual product page for details.
  • Damaged Items (Due to Customer Negligence): If an item is damaged due to misuse, neglect, or improper handling after delivery, it will not be eligible for return.

The Return Process: Step-by-Step Instructions

To initiate a return, please follow these simple steps:

  1. Contact Customer Service: Reach out to our dedicated customer service team at [email protected] Provide your order number and a brief explanation for the return.
  2. Receive Return Authorization: Our customer service team will review your request and provide you with a Return Merchandise Authorization (RMA) number. This number is crucial for processing your return.
  3. Package Your Item Securely: Carefully repackage the item in its original packaging, ensuring it is protected from damage during transit. Include all original accessories and documentation.
  4. Ship Your Return: Use a trackable shipping method and retain the tracking information. Gus Golf is not responsible for lost or damaged packages during return shipping.
  5. Provide Tracking Information: Once you’ve shipped your return, please provide the tracking number to our customer service team.

Refunds: Receiving Your Money Back

Once we receive and inspect your returned item, we will process your refund within 14 business days. The refund will be credited back to your original payment method. You will receive an email notification once your refund has been processed.

Shipping Costs: Who Covers the Expense?

Generally, you are responsible for the cost of return shipping. However, if the return is due to an error on our part (e.g., incorrect item shipped, damaged item received), Gus Golf will cover the return shipping costs. We will provide you with a prepaid shipping label in such cases.

We appreciate your business and hope this detailed return policy clarifies the process. If you have any questions or require further assistance, please don’t hesitate to contact our customer service team.